Frequently Asked Questions
Everything you need to know about getting Maine's best lobster delivered to your doorstep.
How is my lobster shipped to ensure freshness?
All orders are shipped via overnight delivery in temperature-controlled, insulated coolers with frozen gel packs to ensure your seafood arrives fresh and ready to enjoy.
Do you ship to all 50 states?
Yes, we ship to all 50 U.S. states. Please note that shipping to Alaska and Hawaii may incur additional shipping charges and longer transit times.
Where does your lobster come from?
We source 100% authentic, wild-caught lobster directly from the cold, clean waters of the Gulf of Maine, supporting local fishermen and sustainable harvesting practices.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your lobster arrives perfectly timed for your special occasion.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact our customer service team within 24 hours for a resolution.
How should I store my lobster once it arrives?
Fresh lobster meat should be kept refrigerated and consumed within 2 days of arrival. If you purchased frozen products, they should be placed in the freezer immediately until you are ready to thaw and serve.