Returns & Refund Policy
Due to the perishable nature of our premium Maine lobster, we do not accept returns; however, we are committed to ensuring your satisfaction and will provide a refund or replacement for any items that do not arrive in perfect condition. Please inspect your order immediately upon delivery and contact us within 24 hours of receipt to report any issues.
Document the Issue
Take clear photos of the damaged or incorrect product, as well as the shipping container and packaging materials.
Contact Support
Email our customer service team at [email protected] within 24 hours of delivery with your order number and photos.
Quality Review
Our Maine-based quality assurance team will review your claim and the provided documentation to determine the best resolution.
Resolution Delivery
Once approved, we will process a full refund to your original payment method or schedule a priority shipment for your replacement items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing